Terms & Conditions

Thank you for taking the time to read our Terms & Conditions: Please read carefully and if you have any further questions, please just email us and ask. Sodwana Enterprises Ltd and GanTours.ie t/a Ganter Chauffeur Drive are all referred to as the single entity 'GanTours' below.

Booking Your Day Trip

Once you book one of our Day Tours or Extended Tour options, you will receive an automatic email thanking you for your reservation. At this point, we will allocate your chosen vehicle category to your reservation and block this vehicle out from taking any other reservations on your chosen dates.

We will then contact you to confirm your pick up time and location.

We accept no responsibility if we have received the incorrect email or are unable to deliver email. If your confirmation does not arrive in your inbox, please check your spam firstly and then you must contact us through Gantours.ie ensure confirmation of the tours you have paid for. All internet bookings will be confirmed by email. It is the responsibility of the person making the reservation to check the accuracy of dates booked upon receipt of their travel documents and to notify us immediately if there are any queries, we will always endeavour to facilitate any date changes should this occur.

Cancellation Policy

Once your reservation is made and vehicle blocked/reserved for you, should you have to cancel your day tour with us for any reason, an automatic charge will apply. Our fee system is listed below:

Day Tours Cancellation

  • More than 30 Days before the tour start date - €50 administration fee charge applies and the balance of your payment will be refunded.
  • More than 7 Days before the tour start date - €150 administration fee charge applies, balance will be refunded.
  • 7 Days or less before the tour start date - Full amount will be charged and no refund available.

Extended Tours Cancellation

  • More than 30 Days before tour start date - €50 per day administration fee charge applies and the balance of your payment will be refunded eg 5 Day Extended Tour - charge would be €50 x 5 Days = €250.
  • More than 7 Days before the tour start date - €150 per day administration fee charge applies and the balance of your payment will be refunded eg 5 Day Extended Tour - charge would be €150 x 5 Days = €750.
  • 7 Days or less before the tour start date - Full amount will be charged and no refund available.

Reserving Your Tour with GanTours

Within 48 hours of reserving your tour with GanTours, we will personally send you an email thanking you for your reservation. If you do not receive this email within 48 hours of making your reservation. Contact us immediately as perhaps the incorrect email was entered upon booking. We will have a copy of your reservation but will need to be able to communicate with you to agree a pick up time and location.

Please contact us at GanTours to ensure that we have the correct contact email and cell phone details for you. GanTours reserve the right to cancel a reservation within 36 hours of a reservation being made. Should we at GanTours have to cancel or amend a reservation in any way, we will contact you within 36 hours of you making the reservation as we aim to ensure a realistic, fair and satisfactory outcome to you, our client. We at GanTours pride ourselves on our professional reputation and understand the enormous trust, belief and investment that you, our clients, place in us.

Insurance

We do have full chauffeur vehicle liability insurance suitable for small groups. Although not legally required, we would strongly recommend that you take out travel insurance when holidaying abroad.

We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any optional activities during our day and extended tours. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings outside of the vehicle.

Refunds

Any refund which has been agreed with the management of GanTours may only be refundable by bank transfer if the credit card duration has expired. We may require you to furnish us with your bank details should this situation occur. Refunds may only be made to the bank account of the person to be refunded. This cannot be done by credit card and the onus is on the person to be refunded to provide bank account details, IBAN and swift code/BIC.

Changes by GanTours

We reserve the right to change or alter our typical itineraries at any time and at our discretion. Road closures and diversions are outside our control. As professionals we will endeavour to avoid this and keep you informed of any changes. For example, if a specific attraction closes at short notice. We will substitute alternative arrangements of comparable monetary value.

We reserve the right to alter our itinerary in the event of happenings outside the control of GanTours. This includes closures, outbreaks of any contagious diseases, revolution (its been 100 years), national or local strikes (very rare) and/or protests, social disorder, political unrest (almost unheard of in Ireland).

Weather Conditions

Under no circumstances can we be held responsible for weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary. This is outside of our control and we will of course endeavour to provide a great touring experience.

No Smoking Policy

We do not permit smoking in any of our vehicles.

(Please read carefully as they set out our respective rights and obligations. Once you make payment for your tour, by default you accept the above terms and conditions.)